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Delivery Guide & Costs
Both local and international orders are delivered by SingPost*.
International Shipping costs are charged according to weight of items. An estimated guide is shown below:
*Local Customers: If you need to receive your order quicker, we will be glad to post it via a private courier service. Please contact us at email@example.com or call 6293-3068 for details.
*International Customers: If you need to receive your order quicker, we will be glad to post your order via EMS (3 working days), please contact us at firstname.lastname@example.org and we will provide you with the EMS shipping quotations.
We aim to deliver all local orders in 2-3 working days. However, sometimes during festive season or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact us at email@example.com
We highly recommend opting for registered mail to prevent any loss of parcels and tracking of parcel can be done at the SingPost website.
We will not be responsible for any packages lost when you opt for normal mail.
Local Registered Mail Users
If you are not in when our couriers first try to deliver, they will leave a card and take your order back. Please follow the instructions on the card left by the courier to arrange redelivery.
Self-Collection of Orders
For local (Singapore) customers, self-collection can be done without any prevailing charges.
11 Haji Lane
We ship our international orders via SingPost Standard Air Mail (with tracking available). Lead time for international delivery is usually between 6 to 10 working days. Postage rates vary from the weight of the item(s) in your order. For express worldwide delivery request, please contact us at firstname.lastname@example.org
Tracking Your Order
Log onto www.SingPost.com.sg and use the tracking number and provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.
FREE Worldwide Delivery on orders over $200
The free local delivery will be applied at the checkout on all orders of $200 or more. This offer can be used in conjunction with other offers and discounts. Green Poppies reserves the right to end or amend this offer at any time
Returns & Exchange
We hope you’ll love every Green Poppies purchase, but if you ever need to return an item you can do so within 14 days of receipt in one of two ways:
• By mail
• Direct return & exchange at our store (Advance notice needed)
All our online orders are mailed out with a Returns/Exchange Card enclosed. You may complete the card should you need to return any merchandise for an exchange.
1. Returns are accepted within 14 days upon receipt.
2. Non-returnable: All sales of jewellery and promotional priced items are final unless subject to other applicable regulations.
Non-Returnable items cannot be returned for exchange, credit, or refunds.
3. For all other items, to be eligible for an exchange, the merchandise must be returned unworn and unwashed with tags intact. All items will be inspected on their return.
4. Returns for pre-ordered items are only accepted only when we have made a shipping error.
5. International Customers, customers are responsible for all delivery charges upon return and exchange.
Mail ReturnsCarefully repack your order and mail it back to us with the completed return card enclosed. We recommended that you keep a copy of the mail certificate. Please note that we are not responsible for any lost or damaged packages. We will mail your exchange to you via Singpost standard mail (free of charge within Singapore).
Direct Return & Exchange at our storeFor all returns/exchanges of your online merchandise at our store, advance notice is required as the requested item might have to be transferred over from our warehouse. Please get in touch with our sales team via email at email@example.com or call us at6293-3068 to make necessary arrangements. After which, you may bring along your merchandise along with the completed return card when making an exchange.